Arrived late at night and was approached twice by sex workers roaming outside the hotel on my way from the parking area to the reception. Found this very strange as Al Ain is a rather conservative city. Is the hotel management aware? Other than that, an ok hotel with a good breakfast buffet which has a lot on offer - the only thing I missed was tomato juice! Dear Surfdude39, Thank you very much for your loyalty and taking the time and effort to post a personal review here at TripAdvisor following your recent stay at the Hilton Al Ain.
We truly appreciate any feedback as it is comments from our valued guests that enable us to improve our services and facilities. I am very sorry to read your comment regarding the experience you have faced with the workers roaming outside the hotel.
This incident has been shared with our security manager who will take the necessarily escalating actions to prevent from it's re-occurrence again in future. Rest assure you that, our guest's safety and security is always remain our top priority. On a lighter note, I am delighted that you enjoyed your breakfast with us and the buffet selection was up to your satisfaction, as this is what we strive to achieve at all times.
Albeit I do apologize that your stay has not been fully up to your expectations, I would welcome the opportunity to have your stay with us again during your next trip to Al Ain. I can then personally take care of your reservation and stay. Thank you Kind regards, Mohamed Khedr. Your Rooms are terrible, they are Ex Soviet Reject junk, why on earth you show photos on your web site that have absolutely nothing to do with reality I don't understand, well I do understand, basically you are lying, AC is terribly noisy, Extractor fans even worse, absolutely shambolic rooms, the bathroom terrible and 2 star rate, the whole room is at best a 3 star room for the price of a 5 star.
Hilton has nice little promotion for the kids rugby tournament last weekend. We stayed in the garden suites and had a fantastic stay. Everything from checkin, service, room cleanliness, food and drink quality, our stay was excellent. In addition, the hotel was hosting a Christmas function for the kids that included lots of free food and drink for the kids, carol singing and Santa Claus.
